FAQ

Order and delivery

How do I place my order?

Here we have created a complete guide of how you can place your order

1. First of all, go to "Order a translation" (Menu).
2. Then choose the service you want to receive.
3. Select your source/target language.
4. Select the number of pages all the documents contain.
5. Select if it is for Canadian immigration.
6. Attach the file in jpg, jpeg, png, CSV, Pdf, Gif, Ai, Doc, Docx, and Txt format.
6. If a file contains more than 1 page make sure to attach it in PDF format.
7. If there is more than one document, make sure to attach them in separate files of the same PDF.
8. Add to cart your service and checkout.
9. Fill up contact & billing information. Click on continue to payment.
10. Choose any of the payment methods you are eligible for.
11. Now your order is placed, you will receive an order confirmation email of successfully placing an order.

Can I place an order without creating an account?

Yes, You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at order@certifiedtranslationindia.com just in case there’s a problem with your order. Please check your mailbox’s spam, junk, or promotions folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. Still, we allow you to cancel your order within two working hours of ordering by emailing us at info@certifiedtranslationindia.com. Your order can be cancelled after two hours if our team hasn't assigned the task to our translators. You can contact us through email or whatsApp to know if it is started or not.

 

Will I receive soft copy or hard copy?

You will receive both, soft copies through email and hard copies through courier.

Will there be any delivery charges?

No, standard delivery (3-5 days based on your location) is free. Only fast shipping is chargeable if you choose this option while ordering.

Shipping of your documents

After translation or Apostille, we dispatch the hard copies of your documents through trustable courier companies like DTDC, Blue Dart, India Post, Shree Maruti etc. After we ship we email you the tracking details of the shipment. Thereafter, you will be required to track or contact the courier company for any discussion or if you are not available at your home. Or in case of any delay you can directly contact the courier company, we will not be held responsible for any kind of delay or loss.

Questions generally asked by people

What is Certified Translation India?

Certified Translation India is a brand name while the firm is Ideal Lingua Translations.

Where is Certified Translation India located?

Certified Translation India is a Delhi based translation company which is actually located in Rohini, New Delhi.

Why certified translation is required?

Immigration is one of the major area where certified translation is required. If you are applying for PR or temporary visa for foreign countries then the country ask you to submit your all the personal documents in that country's official language. All the documents should be certified. Students want to study abroad need to get their documents translated in that country's official language. There are many other reasons that tell why you need to get your documents translated.

What documents you translate?

We translate all the documents. You can click on this link to check.

What languages do you translate?

Certified Translation India translates over 100 languages worldwide. You can click order a translation to check the languages. If it exists in the list you are most welcome. If not, you can contact our team they will be ready to assist you in any way possible.

Where are your translators?

Translation generally takes place in the targeted country to ensure that the translation follows current linguistic trends and will be well accepted by its audience and authorities. CTI has experienced, professional translators, editors and proofreaders.

Do you only do certified translation?

No, we offer all kind of transaltion whether it is certified or non-certified.

Will the translation be valid internationally for immigration purpose?

Yes, certified translations will be valid and accepted internationally for visa/immigration purposes including Indian legal authorities.

Should the translation be notarized also?

It's not necessary for many countries but when comes to some countries like Canada, becomes necessary to get your translated documents notarized.

How can I send my documents to Certified Translation India?

This is so easy to do and you can perform all the steps online without visiting our office.

First, Go to Order a Translation, then select the language pair you want, in case there is no separate product you have to click on the product containing multiple languages, select your source language and target language, fill out all the required and asked information correctly, after performing these steps choose how many pages you want to translate. At the end put your service into cart the and pay the amount with any payment method given. If there is any query or problem with buying service you can email us at info@certifiedtranslationindia.com directly. We will always be there to help you.

Need original documents or scanned ones will work?

Only scanned documents or good quality photo(s) are required for translation.

Do I have to visit your office to collect my translated documents?

No, you don't need to come, you just have to provide shipping address while buying the services online. The hard copy of your translated documents would be sent to your shipping address.

Is there delivery charges of documents, if yes how much?

The Delivery of hard copy is FREE across India. In case, you need fast or prime service then it will be charged INR 375.

If there is any correction, can it be done after the delivery of the document?

Our professionals go through the documents various times to get if there is any mistake and also the same draft is sent to you before delivering via email so that you can check. Only after your confirmation, we can go ahead to finalize it. If still, there are corrections to be made and you notify us after the delivery or when the hard copy is ready so you have to pay 250 Rs. extra charges of our resources we have put.

My birth certificate doesn't have any name but only boy/girl is written, can you add name?

No, we can't add. We'll follow the original doc only. But shouldn't be a problem as it is common not to have a name as the name is not decided at the time of birth but parents name should match as in other docs of yours, add or remove any information. We will follow the original document only. But there should not be any problem as it is very common not to have the name as at the time of birth name is not decided and parents name on the birth certificate will match with other docs what we do is translating the original document into another language.

Is there any discount for large volume?

Discount is given based on the document ( No. of words/pages/repetitions, etc.)

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal. If you decide to use PayPal you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is completed.

Where is my refund?

We aim to process refunds within 2-3 business days of a service being cancelled. Your bank may take several days to process the payment back into your account.

Questions related to WhatsApp chat translation

How do I compile my whatsapp chats?

Please click on How to prepare WhatsApp chats to know it better. 

What kind of chats should I include?

The purpose to present chats for immigration is to prove that you and your partner are genuinely married to avoid fake marriages. You can include general and constant conversations you do on the daily basis. You can also include chats where you both are sharing pictures and talking about your family.

How many pages do I need to upload for Whatsapp chats translation?

You at least need to upload 40 screenshots that are equivalent to 10 pages.

Is notary mandatory on Whatsapp chats translation for Canadian spouse visa?

Yes, Whatsapp chats need to be notarized for Canadian spouse visa.

How much do you charge for Whatsapp chats translation?

We consider 4 screenshots per page and the one page cost you INR 600 (It can vary according to the language pair). While placing an order you can write the number of pages accordingly.

Will my Whatsapp chat be valid for Spouse visa?

Yes, your Whatsapp chat translation will surely be valid for immigration, and PR purposes in any country in the world, so don't worry about it.

MEA Apostille

Can I place order online from website for Apostille service?

Yes, you can directly place an order for Apostille from our website www.certifiedtranslationindia.

The document I want to get apostilled is not mentioned on the MEA Apostille product page, what should I do?

If the document you want to get apostilled is not mentioned in the list then please visit the MEA Apostille form and fill up your requirement. If we can do it or not our team will inform you within 24-48 hours

What time do you need for MEA Apostille?

We need 2-3 working days after receiving your documents

How can I send my documents to your office?

You can send them to our CP office at below mentioned address

ANAN ENTERPRISES 
LGF-111, World Trade Centre, 
The Lalit Hotel, Barakhamba Lane, Babar Rd, 
Connaught Place, New Delhi- 110001 
M:  +91 8285 535 369, +91 9205 441 391

through any courier company while we highly recommend Blue Dart courier service or you can also come in person to hand over the documents to the same address