Simple and transparent cancellation.
Here are the key points regarding order cancellation, refunds, document approval and changes to finalized documents.
Cancel your order with a simple request.
Cancellation requests are handled according to the stage of your order. Please contact us as soon as possible if you wish to cancel.
Cancellation Within 2 Hours
When you place any order, it can be cancelled within 2 hours of ordering by emailing us at info@certifiedtranslationindia.com along with your Order ID.
Cancellation After Our 2 Working Hours
If you cancel your order after two hours, you can still email us. We may try to cancel the order if it has not yet been assigned to our translators.
Refunds returned to your original account.
Once a refund is approved, the amount will be returned to the same payment source used when placing the order.
Refund Processing Time
We will issue the refund within 2–3 business days directly to your source account. For example, if you paid through a Credit Card or bank account, the refunded amount will be credited to the same card or account that you used for payment.
Review your document before finalization.
Before delivering the final documents, we provide customers with an opportunity to review the draft and approve it before the document is finalized.
Draft prepared
Our team prepares the document according to your order requirements.
Customer review
The draft is emailed to the customer so it can be checked carefully.
Final approval
Once approved, the document is finalized for final delivery.
Changes after finalization.
We encourage customers to carefully review the draft before approving the document for finalization.
Additional revision charge
If you ask us to make changes in the documents after finalizing, an additional cost of ₹250 will be charged upto 3 pages.